Refund policy

We hope you love your purchase.  However, if it doesn't work out, we allow exchanges or returns on unworn merchandise.  Please submit your request within 10 business days from the date of delivery. Items received outside of this period will not be accepted.

Sale styles marked down (or using a discount code) of 20% or more are final sale and not eligible for returns or exchanges. 

Click here to start your return.

Step 1 - Enter your order number and follow prompts to begin the return process.  Upon completion, you will receive an email with a return label and packing slip.

Step 2 – Pack your item(s) in their original packaging along with the packing slip.

Step 3 – Attach your shipping label and drop it off at your nearest USPS location. 

Step 4- We will send you an email once the return has been received and processed.

When returning goods, please note:

• Items must be in original condition and must not have been worn, altered in any way or washed.

• All tags must remain in place. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or if the product shows any signs of wear.

• Item must be returned in its original packaging.

We regret that we cannot guarantee availability of merchandise for exchange. If you wish to exchange for a different style, please return your purchase for a refund within 7 days of receiving it and place a new order for any new product. 

Once your returned items have been received and passed a quality check, you will either receive your new item (for exchanges) or refund (excluding original shipping cost) to the original form of payment.  Once your returned items have been received and passed a quality check, your refund will be processed to the original form of payment. An $11 flat fee will be deducted from the return amount for the return shipping cost.  

Please allow 7 business days for returns to be processed once received back on our end.  You will receive a notification of the status of your return via email.

For all questions, please email us at support@wearcissa.com

Emails will be responded to during business hours (PST), Monday - Friday.

 

*Please note we do not refund initial shipping charges for goods returned. Items we exchange will be re-sent to you at our own cost and please note items received outside of the specified returns period will not be accepted. 

Item Availability

Items may be sold out at the time of purchase due to daily inventory fluctuations. If a sold out item is purchased, you will be notified by email as soon as possible and offered a full refund or replacement at your request.

Incorrect/Damaged Orders

In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email us as soon as possible at support@wearcissa.com to let us know. We ask that you send over photos of the incorrect/damaged merchandise for our reference.

For domestic orders containing incorrect/damaged items, we are typically able to refund or replace the order at our expense.

Note: wearcissa.com does not take responsibility for damaged items purchased through third party retailers.

Refunds 
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.